Tag Results For: Paperless
Fraught with Friction – The Typical Digital Document Experience
We all have pay bills to pay. No one looks forward to it and it’s not a pleasant task at the best of times. But when the process is filled with friction and frustrations, the experience becomes even worse.
Published by: Gary Stringham on
We Have a Bill Portal - Why Do We Need Document Consolidation?
Customers want to view and pay their bills online. They want to see their financial picture all at once, not in small pieces reported on each biller website.
Published by: Gary Stringham on
Cubby Paperless vs. FileThis and Others
Shows how Cubby Paperless compares with FileThis which has been shut down. Also briefly discusses other similar companies.
Published by: Gary Stringham on
New White Paper: Exploring Customer Resistance to Paperless Delivery
Try as they might, companies have been unable to achieve the level of paperless customers they would like. Why is this?
Published by: Gary Stringham on
How Much Statement History Do You Need?
How long should you keep statements like bill payments and other transactions? The answer, of course, is, it depends.
Published by: Gary Stringham on
4 Ways to Make it Easy for Customers to Go Paperless
A significant group of consumers still refuse to make the switch from paper to e-bills. It’s time to consider some options to nudge them over the finish line.
Published by: Gary Stringham on
Top 3 Justifications for Paper Bill Delivery
Consumers who’ve transitioned from paper to electronic delivery benefit from convenience and from receiving timely and safe information access, not to mention a reduced carbon footprint.
Published by: Gary Stringham on
Who Are the Paperless Holdouts?
Three in four adults, across all generations, switched at least one bill to paperless in 2021, and paperless adoption rates are rising. Yet, such on-the-go convenience apparently does not “fit the bill” for everyone.
Published by: Gary Stringham on
Tips for Managing Your Paperless Life
As consumers, we deal with dozens of logins. Though we readily agree to paperless relationships with many entities, managing this collection of digital information each month can be overwhelming.
Published by: Gary Stringham on
Is it Time to Change Your Paperless Conversion Messaging?
Over the years, companies have used several strategies to persuade customers to switch from paper to electronic communication. But are these long-standing methods still effective, or is it time for a fresh approach?
Published by: Gary Stringham on