Articles & Blogs
The Hidden Cost of Paperless: Did Your Company Accidentally Take Control of Your Customers' Data?
Customers were told that going paperless is about convenience and sustainability. But, the shift from paper to digital billing created a change in who controls a customer's personal data.
Published by: Gary Stringham on
US Postal Rates Raised Again
Postal rates have gone up 42% in the past 4 years. This puts a strain on companies still sending paper bills and statements.
Published by: Gary Stringham on
How to Increase Paperless Conversion Through a Utility Provider Consortium
By forming a consortium of utility providers, they can achieve greater conversion of their respective customers to switch from paper to paperless bills.
Published by: Gary Stringham on
Enhance Sustainability Efforts Through a Consortium of Utility Providers
A greater positive climate impact can be achieved when a consortium of utility providers work together to get customers to switch to paperless bills.
Published by: Gary Stringham on
The Unseen Customer Burden: Navigating a Labyrinth of Company Websites and Payment Options
The number of available payment options is too many, making it difficult for customers to remember which bill was paid which way.
Published by: Gary Stringham on
We Have a Bill Portal - Why Do We Need Document Consolidation?
Customers want to view and pay their bills online. They want to see their financial picture all at once, not in small pieces reported on each biller website.
Published by: Gary Stringham on
Messy Filenames for Downloaded Paperless Bills and Statements
Downloading your paperless bills and statements leaves your PDF files disorganized. Here are a few tips.
Published by: Gary Stringham on
Attention Abandoned FileThis Customers
FileThis shut down and abandoned their customers. Check out Cubby Paperless, a better alternative.
Published by: Gary Stringham on
Protect Your Money: Safe Bill Payment Alternatives to Popular Payment Apps
Payment apps are easy, convenient, and seem safe. But these apps come with risks.
Published by: Gary Stringham on
Paperless Strategies for Communication Service Companies
Communication service companies that deliver phone or internet services are on the cutting edge of technology. Many of their customers, however, still want their bills to arrive in the U.S. Mail.
Published by: Gary Stringham on