Tag Results For: CX
Fraught with Friction – The Typical Digital Document Experience
We all have pay bills to pay. No one looks forward to it and it’s not a pleasant task at the best of times. But when the process is filled with friction and frustrations, the experience becomes even worse.
Published by: Gary Stringham on
New White Paper: Exploring Customer Resistance to Paperless Delivery
Try as they might, companies have been unable to achieve the level of paperless customers they would like. Why is this?
Published by: Gary Stringham on
Is it Time to Change Your Paperless Conversion Messaging?
Over the years, companies have used several strategies to persuade customers to switch from paper to electronic communication. But are these long-standing methods still effective, or is it time for a fresh approach?
Published by: Gary Stringham on
Improve Bill Delivery and Minimize Delinquency
Consistent cash flow is the lifeblood of every business. It can be quite a headache when customers delay or miss their payments, and it can happen a lot. According to a study by Pay Near Me, 51% of consumers confessed they paid at least one bill late in the last 12 months.
Published by: Gary Stringham on
Your Digital Documents: The Risks of Biller-Controlled Archives
Storage limitations or pre-set expiration dates lead to the deletion of online digital documents.
Published by: Gary Stringham on
Young People Struggle with Paperless Bills, Too
Young customers struggle with remembering important details like due dates, minimum payment amounts, account numbers, or login credentials. Digital natives get their bills electronically, and yet, their experience is far from smooth.
Published by: Gary Stringham on
Messy Filenames for Downloaded Paperless Bills and Statements
Downloading your paperless bills and statements leaves your PDF files disorganized. Here are a few tips.
Published by: Gary Stringham on
Cubby Paperless Survey Reveals Industry-wide Challenges with End Consumers’ Paperless Bills
A March 2021 survey conducted by Cubby Paperless revealed why consumers are resistant to switching from paper to paperless bills, as well as the factors that would motivate them to switch.
Published by: Gary Stringham on
A Novel Service for Paperless Bills and Statements
I conducted a marketing survey using this video which describes Cubby's service without naming Cubby. After watching the video, 77% of the respondents reported that they would likely sign up for this free service. Contact Gary, gary@cubbypaperless.com , for more results from the survey.
Published by: Gary Stringham on
Pros and Cons of Paperless Billing Statements
LaToya Irby covers the pros and cons of paperless billing.
Published by: Gary Stringham on